Terms & Conditions

Terms and Conditions

Brango Casino – New Zealand.

Effective Date: 28 May 2026.

Please read these Terms and Conditions carefully before registering an account or placing any wagers on Brango Casino. By accessing or using our platform, you confirm that you have read, understood, and agreed to be bound by the terms set out below. If you do not agree, you must not use this website.

1. About Us

Brango Casino ("we," "us," "our," or "the Casino") operates as an online gaming platform offering casino games, pokies, table games, and other wagering products to eligible players. We are committed to providing a safe, fair, and enjoyable experience for all punters who choose to play with us.

Our platform accepts players from New Zealand and processes accounts in New Zealand Dollars (NZD). We operate in accordance with applicable laws and maintain internal compliance procedures designed to protect players and uphold the integrity of our platform.

2. Legal Framework and Regulatory Compliance

Gambling in New Zealand is regulated primarily under the Gambling Act 2003 and overseen by the Department of Internal Affairs (DIA) and the Gambling Commission of New Zealand. Players are responsible for ensuring that their use of our platform complies with any laws applicable to them in their jurisdiction of residence.

The Gambling Act 2003 governs most forms of gambling activity in New Zealand, including online wagering, and establishes obligations related to harm minimisation, fair play, and the protection of vulnerable persons. Brango Casino upholds these principles as a core part of our operating philosophy.

Nothing in these Terms and Conditions is intended to circumvent or conflict with applicable New Zealand law. Where any provision of these Terms conflicts with applicable legislation, the legislation shall prevail.

3. Eligibility

3.1 Age Requirement

You must be at least 18 years of age to register and play on Brango Casino. This is a strict minimum and non-negotiable requirement under New Zealand law. We take underage gambling extremely seriously.

By creating an account, you confirm that you are 18 years of age or older. We reserve the right to request proof of age at any time. If we have reasonable grounds to believe a player is under 18, the account will be suspended immediately pending age verification. Any winnings accrued during such a period may be forfeited.

3.2 Geographic Eligibility

Our platform is open to players who are residents of or located in New Zealand. It is your responsibility to ensure that accessing and using our services is lawful in your location. We do not guarantee access from all jurisdictions.

3.3 Excluded Persons

You are not eligible to register or maintain an account if you:

Are under 18 years of age.
Are a current employee, contractor, director, or agent of Brango Casino, or a close family member of such a.
Have previously had an account closed by us for a breach of these.
Are subject to a self-exclusion order or voluntary exclusion from online.
Are unable to enter into legally binding contracts under applicable New Zealand law.

4. Account Registration and Management

4.1 Account Creation

To access real-money games and pokies, you must register a player account. You agree to provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, and a valid email address.

You may only hold one account at a time on Brango Casino. Duplicate accounts are strictly prohibited and may result in the suspension of all associated accounts and forfeiture of any balances or bonuses.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. All activity conducted under your account will be deemed to have been authorised by you.

If you suspect unauthorised access to your account, you must notify us immediately at [email protected]. We will not be liable for any losses resulting from unauthorised access caused by your failure to maintain appropriate security over your credentials.

4.3 Identity Verification (KYC)

We are required to verify the identity of all players as part of our legal obligations. You may be asked to provide one or more of the following documents:

Government-issued photo identification (e.g, New Zealand passport or driver's licence).
Proof of residential address (e.g, utility bill or bank statement dated within 90 days).
Proof of payment method.
Source of funds.

Verification must be completed before we process any withdrawal request. Failure to provide satisfactory documentation may result in withdrawal delays or account restrictions.

4.4 Account Currency

All player accounts are denominated in New Zealand Dollars (NZD). Where deposits are made in another currency, conversion to NZD will occur at the prevailing exchange rate at the time of the transaction.

4.5 Account Closure

You may request the closure of your account at any time by contacting our support team. Any pending bets or open game rounds at the time of closure will be settled in accordance with standard game rules. Remaining balances will be refunded to your registered payment method following verification.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

We support a range of payment options suited to New Zealand players, including:

POLi – direct and secure bank transfers, widely trusted by NZ.
Visa and Mastercard – credit and debit card.
Neosurf – prepaid voucher option for added.
Cryptocurrency – select digital currencies accepted as per current platform.
Bank Transfer – direct transfers from New Zealand bank.

5.2 Minimum Deposits and Withdrawals

Minimum and maximum transaction limits apply and are displayed within the cashier section of your account. These limits may vary depending on the payment method selected.

5.3 Withdrawal Processing

We are committed to fast withdrawals, which we understand is one of the most important trust signals for NZ players. We aim to process all verified withdrawal requests promptly. Processing times may vary depending on the payment method used.

Withdrawals will only be paid to the same method used for the corresponding deposit where possible, consistent with standard anti-money laundering practice.

5.4 Fees

We do not charge fees on standard deposits or withdrawals. However, your bank or payment provider may apply their own fees, for which we are not responsible.

6. Bonuses and Promotions

6.1 General Bonus Terms

From time to time, we may offer bonuses, free spins on pokies, reload offers, or other promotional incentives. All bonuses are subject to specific terms which will be clearly communicated at the time of the offer.

We respect that NZ players value honest, straightforward bonus offers. Our promotions are designed to be transparent, with fair wagering requirements and no hidden conditions.

6.2 Wagering Requirements

Unless stated otherwise, bonuses are subject to wagering requirements that must be fulfilled before any associated winnings can be withdrawn. Wagering requirements, eligible games, and time limits will be specified for each individual promotion.

6.3 Bonus Eligibility

Only one bonus may be active at a time unless explicitly stated otherwise. Bonuses are intended for personal, recreational use only. Any attempt to exploit, abuse, or manipulate bonus offers — including through coordinated play, multiple accounts, or systematic exploitation of promotional mechanics — will result in the cancellation of the bonus and may lead to account suspension.

6.4 Bonus Expiry

Bonuses that are not activated or wagering requirements that are not completed within the specified time period will expire automatically. Expired bonuses cannot be reinstated.

6.5 Right to Modify or Withdraw Promotions

We reserve the right to amend, suspend, or withdraw any promotion at any time. In such cases, we will endeavour to provide reasonable notice where possible.

7. Game Rules and Fair Play

All games available on our platform, including pokies, table games, and live dealer products, operate using certified Random Number Generator (RNG) technology or live dealer systems, as applicable. Game outcomes are determined fairly and independently of any player or operator action.

Specific game rules are accessible within each game interface. It is your responsibility to familiarise yourself with the applicable rules before placing wagers.

Any attempt to cheat, use software exploits, engage in collusion, or otherwise gain an unfair advantage will result in immediate account suspension and forfeiture of any associated balances.

8. Responsible Gambling

We believe that gambling should be an enjoyable form of entertainment. We are committed to supporting responsible gambling and helping punters who may be experiencing difficulties.

8.1 Player Tools

We provide a range of tools to help you manage your gambling activity, including:

Deposit limits – set daily, weekly, or monthly caps on.
Loss limits – restrict the amount you can lose within a defined.
Session time limits – control how long you play in a single.
Reality checks – receive periodic reminders of time spent.
Self-exclusion – request temporary or permanent exclusion from our.

To activate any of these tools, contact us at [email protected] or access the responsible gambling section of your account settings.

8.2 Self-Exclusion

If you feel that your gambling has become a problem, you may request self-exclusion at any time. Self-exclusion requests will be actioned promptly. During a self-exclusion period, you will not be permitted to access your account, and promotional communications will be suspended.

Self-exclusion is a serious step and we will honour your request without question. If you wish to reactivate your account following a self-exclusion, a cooling-off period and review process will apply.

8.3 Support Resources

If you are concerned about your gambling or that of someone you know, we strongly encourage you to reach out for professional support. In New Zealand, free and confidential help is available through:

Problem Gambling Foundation of New Zealand.

Free helpline: 0800 664 262 (available 24 hours a day, 7 days a week).

We are committed to working in alignment with New Zealand's harm minimisation framework as established under the Gambling Act 2003.

8.4 Minor Protection

We do not permit gambling by persons under 18 years of age. We encourage account holders to take appropriate steps to prevent minors from accessing their accounts or the platform. If you suspect that a minor has accessed gambling services through your account, please contact us immediately.

9. Anti-Money Laundering (AML) and Financial Crime Prevention

9.1 Legal Obligations

Brango Casino is committed to complying with New Zealand's anti-money laundering and countering the financing of terrorism (AML/CFT) framework, including obligations arising under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (the AML/CFT Act).

9.2 Customer Due Diligence

We conduct customer due diligence (CDD) on all players, including identity verification, ongoing transaction monitoring, and enhanced due diligence for higher-risk accounts. This may involve requesting information about your source of funds or wealth.

9.3 Suspicious Activity

We are legally required to report suspicious activity to the relevant New Zealand authorities, including the New Zealand Police Financial Intelligence Unit (FIU), without notifying the account holder. We reserve the right to suspend or restrict accounts where suspicious activity is identified.

9.4 Prohibited Activities

You must not use your Brango Casino account to facilitate money laundering, terrorist financing, fraud, or any other criminal activity. Funds deposited must originate from legitimate sources held in your own name.

9.5 Consequences of Non-Compliance

Where we identify or reasonably suspect a breach of our AML obligations, we reserve the right to freeze account funds, suspend account access, decline withdrawals, and report the matter to the appropriate regulatory or law enforcement authority.

10. Privacy and Data Protection

We collect and process personal information in accordance with New Zealand's Privacy Act 2020. Your personal data is used for account management, identity verification, compliance purposes, and to improve our services.

We do not sell or share your personal information with third parties except where required by law or necessary for the provision of our services (such as payment processing or identity verification). Full details of how we handle your data are set out in our Privacy Policy, available on our platform.

11. Intellectual Property

All content on the Brango Casino platform, including but not limited to software, graphics, logos, game content, and text, is the property of Brango Casino or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-transferable licence to access and use the platform for personal, recreational purposes only.

You must not copy, reproduce, distribute, modify, or create derivative works from any platform content without our express written consent.

12. Limitation of Liability

To the fullest extent permitted by applicable New Zealand law:

We do not guarantee uninterrupted or error-free access to our.
We are not liable for losses arising from technical failures, network outages, or force majeure.
Our total liability to you in connection with any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the.

Nothing in this clause limits our liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

13. Dispute Resolution

13.1 Contacting Support

If you have a complaint or dispute regarding your account, a game outcome, a bonus, or any other aspect of our service, please contact us in the first instance at:

Email: [email protected].

We will acknowledge your complaint promptly and aim to resolve it within 10 business days. Please provide as much detail as possible, including your account username, the nature of the issue, and any relevant dates or transaction references.

13.2 Escalation

If you are not satisfied with our initial response, you may request escalation to a senior member of our compliance or management team. We will conduct a thorough review and provide a final written decision.

13.3 External Dispute Resolution

Where a dispute cannot be resolved internally, you may seek assistance from an appropriate external body or seek recourse through the New Zealand court system. The Gambling Commission of New Zealand and the Department of Internal Affairs may also be relevant authorities depending on the nature of your complaint.

13.4 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any dispute arising in connection with these Terms that is not resolved through our internal process shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Where changes are material, we will provide reasonable notice via email or a prominent notice on the platform prior to the changes taking effect.

Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you should cease using the platform and contact us to close your account.

15. Miscellaneous

Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy and any applicable bonus terms, constitute the entire agreement between you and Brango Casino with respect to your use of the platform.

Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

Language: These Terms are published in English. In the event of any inconsistency between a translated version and the English version, the English version shall prevail.

For any questions regarding these Terms and Conditions, please contact our support team at [email protected].